Updated date: 9 July 2026
The Regulator’s call centre service for enquiries ceased on 30 June 2026. You cannot make enquiries about the Payment Times Reporting Scheme through the 132 486 phone number.
We have moved to an online‑first support model that allows our team to understand and resolve your enquiries directly, without the need to be referred via a call centre.
Over the past 12 months, use of the call centre declined. As a result, we have decided to provide information, guidance and support about the Scheme directly through our online channels. If you need support with accessibility, we can provide you with alternative contact arrangements on request.
Getting help is still simple. You can reach us through:
- The Regulator’s website: Contact us anytime using our online webform.
- Portal users: Regulated entities using the Payment Times Reporting Portal can lodge a question using the new ‘Contact the Regulator’ form via the Portal.
The Regulator is continuing to improve the information resources and supports for the Scheme. We are making changes to our website to make it easier and faster to find the information you need.