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How can we help you?

The Regulator can provide general information and guidance about how the Payment Times Reporting Scheme operates and compliance with the Scheme.

Please note: Phone support to make an enquiry is no longer available. Please use our online form to contact the Regulator. To help us respond effectively, please include as much detail as possible.

Before contacting us

  • Visit the Guidance page to access resources on who should report, how to report, applications and notices and information sheets.
  • Our Help and support to use the Portal page has demonstration videos and user guides to help you navigate the major regulatory pathways in the new reporting Portal.
  • Check out our News and Publications pages for updates and helpful information.
  • Read about Using the Payment Times Reports Register to navigate and understand the publicly available payment times information reported by regulated entities.

Still need help?

You can contact us at any time through our online form.

We aim to respond to your enquiry as soon as possible. Response times may vary depending on the volume of enquiries we receive. We appreciate your patience and understanding if there is a delay.

Contact form

Why are you contacting us today?

I don’t know if my entity needs to report

If you have questions about reporting eligibility, including which entity in your corporate group is required to report, see Guidance Materials – Entities that must report [PDF 925 KB] (link opens in new window).

I need help preparing a report

If you have questions about what to include in a report or how to calculate payment times information, see our guidance resources (link opens in new window).

I want to apply for more time to report

Read about what circumstances may support your entity’s application for an extension of time to report in the Guidance Materials – Relief applications [PDF 925 KB] (link opens in new window).

Small Business Identification (SBI) Tool

Read about how the SBI Tool works and how to use it in Information sheet 6: Small Business Identification (SBI) Tool (link opens in new window).

I can’t log in to the Portal

To access the portal you need a Digital ID (link opens in new window) and authorisation from your entity in Relationship Authorisation Manager (link opens in new window) to act on its behalf for payment times reporting.

The User Guide: Getting started in the portal [PDF 1.32 MB] (link opens in new window) explains how to complete these steps.

I need help using the Portal

The Help and support to use the portal (link opens in new window) page has user guides to help you manage your entity information, lodge an application, submit a report and navigate the other regulatory actions in the Portal.

My question is about something else

Use the free text field below to ask us a question about the Payment Times Reporting Scheme.

You can also use this form to give us your feedback or write to us about a complaint.

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